Last Updated: 14th November 2025
Kabeela Resort by City Star (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all our guests, website visitors, and customers. This Privacy Policy explains how we collect, use, store, and safeguard your information when you stay with us, contact us, or use our website kabeelaresort.com.
By booking with us, visiting our website, or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following information to process bookings, verify identity, and provide guest services:
Personal Details
- Full Name
- Phone Number
- Email Address
- Residential Address
- ID Proof (Aadhaar, PAN, Passport, Driving License, etc.)
Booking & Payment Information
- Stay details (dates, preferences, number of guests)
- Payment details (processed through Razorpay, UPI, bank transfer, or collected in cash)
Technical Data
- Cookies (standard website cookies)
- Basic website usage data
(No tracking tools like Google Analytics or Meta Pixel are being used currently.)
2. How We Collect Information
We collect information through the following methods:
- Website bookings on kabeelaresort.com
- Phone or WhatsApp inquiries
- Email inquiries
- Walk-in registrations
- Bookings through OTA Platforms (Booking.com, Agoda, MakeMyTrip, etc.)
3. How We Use Your Information
Your information is used only for purposes related to your stay and communication:
- To process and confirm your bookings
- To verify guest identity as per government guidelines
- To manage check-in and check-out
- To process payments
- To provide customer support
- To send promotional messages, offers, and updates
- To improve our services and guest experience
4. Sharing of Information
We do NOT sell, rent, or share your personal information with any third parties except in the following necessary cases:
- Payment Processing: Razorpay, UPI apps, or your bank may access required data to complete payment
- Government Authorities: If required for police verification or legal compliance
- OTA Platforms: Only when you book through them
We do not share guest data with any marketing agencies or external companies.
5. Data Storage & Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration.
Your data is stored securely and accessible only to authorized personnel.
6. Cookies Policy
Our website uses basic cookies to ensure smooth functionality and improve user experience.
We currently do not use advanced tracking tools such as Google Analytics or Meta Pixel.
7. Promotional Communication
We may use your phone number or email to send:
- Discounts
- Festival promotions
- Special offers
- Updates about resort facilities
You may opt out of promotional messages anytime by contacting us.
8. Guest Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or updates
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for promotional messages
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to external booking platforms or partner services.
We are not responsible for their privacy practices.
10. Children’s Privacy
We do not knowingly collect personal information from minors without parental consent.
If you believe a child has provided us information, please inform us and we will take appropriate action.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
12. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact us:
Kabeela Resort by City Star
Email: contact@kabeelaresort.com
Phone: +91-9090105105
Address:
AMARPUR, MOHAAN RAMNAGAR
Near Shubham Resorts Pvt. Ltd.
Nainital, Uttarakhand – 263127
India