Last Updated: 14th November 2025
These Terms & Conditions (“Terms”) govern all bookings, stays, services, and interactions with Kabeela Resort by City Star (“we”, “our”, “resort”). By booking a stay, visiting the property, or using our website kabeelaresort.com, you agree to these Terms.
1. Booking & Reservation Policy
1.1 All bookings are subject to availability.
1.2 A reservation is confirmed only after receiving full or partial payment, as communicated at the time of booking.
1.3 Guests must provide accurate personal information during booking.
1.4 The resort reserves the right to cancel bookings due to incorrect information, non-payment, or unavoidable circumstances.
2. Check-In & Check-Out
2.1 Check-in time: 12:00 PM
2.2 Check-out time: 10:00 AM
(You can adjust these timings if needed.)
2.3 Early check-in or late check-out is subject to availability and may include additional charges.
2.4 Valid government ID proof (Aadhaar, PAN, Passport, Driving License, etc.) is mandatory for all adult guests.
3. Payment Terms
3.1 We accept payments via Razorpay, UPI, cash, bank transfer, and payment methods listed on our website.
3.2 All charges, including room rates, meals, activities, and services, must be cleared before check-out.
3.3 Taxes and service charges apply as per government regulations.
4. Cancellation & Refund Policy
4.1 Cancellations must be requested through the same channel where the booking was made (website, OTA, phone, etc.).
4.2 Refund eligibility depends on the booking type and timing of cancellation.
4.3 Non-refundable bookings or last-minute cancellations may not qualify for refunds.
4.4 Refund timelines may vary depending on the payment method or platform used.
5. Resort Rules & Guest Obligations
5.1 Guests must behave responsibly and respect resort property, staff, and other guests.
5.2 Damage to resort property caused by guests may result in additional charges.
5.3 Illegal activities, misconduct, loud behavior, or harassment will not be tolerated.
5.4 Consumption of illegal substances is strictly prohibited.
5.5 Guests must follow all safety rules, especially for adventure activities or tours.
6. Use of Facilities
6.1 Facilities including restaurant, adventure activities, tours, and event spaces are subject to availability.
6.2 Certain services may involve additional charges.
6.3 Adventure activities or tours may require guests to sign a waiver or safety disclaimer.
6.4 The resort is not responsible for injuries or accidents resulting from negligence or failure to follow safety instructions.
7. Personal Belongings & Liability
7.1 Guests are responsible for their personal belongings.
7.2 The resort is not liable for loss, theft, or damage to valuables left unattended.
7.3 We recommend keeping valuables secured or using designated storage areas.
8. Website Usage
8.1 The website content is for general information and booking purposes only.
8.2 Unauthorized copying, misuse, or tampering with website content is prohibited.
8.3 The resort is not responsible for third-party links, OTA platforms, or external service policies.
9. Force Majeure
The resort is not liable for service disruptions, delays, or cancellations caused by events beyond our control, including:
- Natural disasters
- Weather-related issues
- Government restrictions
- Power or network failures
- Technical issues
- Pandemics or emergencies
10. Modifications to Terms
We may update these Terms from time to time. Updated versions will be posted on our website, and continued use of our services constitutes acceptance.
11. Contact Information
Kabeela Resort by City Star
Email: contact@kabeelaresort.com
Phone: +91-9090105105
Address:
AMARPUR, MOHAAN RAMNAGAR
Near Shubham Resorts Pvt. Ltd.
Nainital, Uttarakhand – 263127
India